Canon imageFORMULA DR-G1100 Series Service Manual

Also see for imageFORMULA DR-G1100 Production Document Scanner: User manual Specification

imageFORMULA DR-G1130/DR-G1100 Series Service GuideimageFORMULA DR-G1130/DR-G1100 Series Service Guide April 2013Rev. 1 Page 16C. e-Tage-Tag is an electronic limited warranty claim form that is completed on-line,printed out and accompanied by the original defective part being returned to theWarranty Control Section for warranty compensation. The e-Tag limited warrantyclaim form is in the warranty section of the e-Support Center website athttp://www.support.cusa.canon.com. (Refer to Page 23).D. On-Line Warranty Credit InquiryThe On-Line Warranty Credit Inquiry allows your dealership to check, download,and print details of e-Tag credits (Refer to Page 25).To acquire access to the On-Line Warranty Credit feature, please contact yourISG Central Dealer Administrator or your Canon Regional office for assistance.To check your on-line warranty credits, log onto the ISG Central website athttp://www.isgcentral.cusa.canon.com. Go to the Canon Network Access (CNA)website Warranty Credit Inquiry Screen to view e-Tag warranty credit information.E. Post-Warranty Support / CarePAKIf a Customer calls CITS for service after the product warranty has expired, thecustomer will be instructed to contact the Dealer or Authorized Servicer registeredto their product under the ASCR Program (if the dealer selected either Dispatchby CITS or the Warranty Marketing Program).In addition, a Canon eCarePAK Extended Service Plan is availablefor the customer if a Dealer or Reseller is unable to or chooses not to providepost-warranty service. This eCarePAK can be purchased by the Dealer orAuthorized Servicer from their Distributor.With the eCarePAK Extended Service Plan, the customer will receive toll-freetelephone support and, if needed, an exchange for their Canon Product.Note: eCarePAK coverage can be extended for a total of five (5) years ofcoverage the machine installation date (This includes the manufactures one-yearwarranty).The eCarePAK Extended One (1) year Service Plan must be purchased duringthe product warranty period and goes into effect on the day the original warrantyexpires. It does not include extended coverage for any consumables, such asrollers.Finally, a dealer or Authorized Service Provider may create a MaintenanceAgreement to provide post-Warranty service and support to their customersreferencing the Suggested Maintenance Agreement rates section of this ServiceGuide (Page Error! Bookmark not defined.).