Canon imageFORMULA DR-M160II Service Manual

Also see for imageFORMULA DR-M160II: User manual User manual

Contents

imageFORMULA DR-M160II Service GuideimageFORMULA DR-M160II Service Guide June 2014Page 23VIII. Product Technical Support OfferingsA. Technical Support / EscalationCanon Technical Support Center1.In the event assistance is required by the Authorized Servicer for thesupport of the imageFORMULA DR-M160II, Canon USA’s TechnicalSupport Center will provide support and problem escalation for theAuthorized Servicer. The Technical Support Center (1-800-528-2830) willprovide second level support imageFORMULA DR-M160II AuthorizedServicers only. Hours of Operation for live nationwide toll free support areMonday – Friday 9:00am to 8:00pm Eastern Time (9:00am to 6:00pmEastern Time for connectivity support). A valid Support ID andimageFORMULA DR-M160II serial number is required to access theTechnical Support Center.Canon USA’s TSC support responsibilities are as follows: All technical support for the end-user is provided solely by thecontracted servicing Dealer. The Canon USA TSC will be the central contact/escalation for thereporting of all known outstanding hardware and software issues toCanon USA’s engineering and development groups. The Canon USA TSC will be available to all Authorized Dealers,Systems Engineers, and technicians who have successfully completedthe Training Program. The TSC will provide technical information regarding all Canonassociated hardware and software products. The TSC will deploy, as required through proper escalationprocedures, all on-site Canon USA digital solutions specialist andsystems engineers.