Canon imageFORMULA DR-M160II Service GuideimageFORMULA DR-M160II Service Guide June 2014Page iiiContentsI. Product Overview and Configuration------------------------------------------------------------------ 1A. Overview ---------------------------------------------------------------------------------------------------------------- 1B. Optional imageFORMULA Flatbed Scanner Unit ---------------------------------------------------------- 1imageFORMULA Flatbed Scanner Unit 101 --------------------------------------------------------------- 11.imageFORMULA Flatbed Scanner Unit 201 --------------------------------------------------------------- 12.C. Optional Barcode Module ----------------------------------------------------------------------------------------- 1D. Configuration ---------------------------------------------------------------------------------------------------------- 2E. Box Contents (for Main Unit) ------------------------------------------------------------------------------------- 3II. Service Authorization--------------------------------------------------------------------------------------- 4III. Education Training ------------------------------------------------------------------------------------------ 4A. Overview ---------------------------------------------------------------------------------------------------------------- 4B. Technician Certification-------------------------------------------------------------------------------------------- 4C. Who Should Take This Training --------------------------------------------------------------------------------- 4D. Prerequisites----------------------------------------------------------------------------------------------------------- 5E. What You Will Learn------------------------------------------------------------------------------------------------- 5F. Course Format -------------------------------------------------------------------------------------------------------- 5G. Course Highlights---------------------------------------------------------------------------------------------------- 5H. Course Equipment --------------------------------------------------------------------------------------------------- 5I. Service Materials ----------------------------------------------------------------------------------------------------- 5IV. Servicing Notes----------------------------------------------------------------------------------------------- 6A. Power and Plug Requirements ---------------------------------------------------------------------------------- 6B. Installation Weight & Dimensions ------------------------------------------------------------------------------ 7C. Installation Space Requirement --------------------------------------------------------------------------------- 8D. Software Installation Procedures (End-User) --------------------------------------------------------------- 9E. Estimated Installation Time (End-User)----------------------------------------------------------------------10F. Recommended Computer Requirements (End-User) ---------------------------------------------------10G. Special Tools ---------------------------------------------------------------------------------------------------------10H. Consumable Parts (End-User) ----------------------------------------------------------------------------------11I. Recommended Replacement Parts ---------------------------------------------------------------------------11J. Periodic Maintenance (End-User)------------------------------------------------------------------------------12K. Firmware Upgrade --------------------------------------------------------------------------------------------------12V. End-User Service Offerings----------------------------------------------------------------------------- 13A. imageFORMULA DR-Scanner Limited Warranty ----------------------------------------------------------13B. Technical support for the End User---------------------------------------------------------------------------13Telephone Support----------------------------------------------------------------------------------------------131.Internet Support--------------------------------------------------------------------------------------------------132.Exchange Service -----------------------------------------------------------------------------------------------143.C. Post-Warranty Support --------------------------------------------------------------------------------------------15eCarePAK ---------------------------------------------------------------------------------------------------------151.Maintenance Agreement---------------------------------------------------------------------------------------152.VI. Authorized Servicer Program -------------------------------------------------------------------------- 16A. Authorized Servicer Customer Registration System ----------------------------------------------------16B. The ASCR Registration Process -------------------------------------------------------------------------------16