SD260L/SD360/SD460 Card Printers User’s Guide 35Locate a Problem with Basic Printer FunctionsIf the system is not working as expected, follow these steps in the order listed to isolate thesource of the problem before you contact your service provider.1. Make sure that the power cord is plugged in and the printer is powered on.2. Power on the printer. Make sure that Ready displays on the front panel within 1 minute? If the printer powers on correctly, continue to step 3. If the printer powers on, but Improper Shutdown displays on the LCD panel, press theUSER button for approximately 2 seconds. Ready should display. If the printer powers on but does not display Ready, the printer is not working properly.Request service for the printer. If the printer does not power on, make sure that the printer power supply is workingproperly. If the power supply is working properly, request service for the printer from yoursystem administrator. If the power supply is not functioning, replace it and begin with step 1.3. Print a test card. Refer to “Print a Test Card” on page 22 for more information. If the test card prints, the printer is working correctly. Continue to step 4. If the test card does not print, the printer is not working correctly. Request service for theprinter.4. Connect the printer data cable, if necessary. Make sure that you use the same type of cable(USB or network) used when the printer was installed.5. If you use the XPS Card Printer Driver, print a driver sample card. For the steps to follow, referto your printer’s Driver Guide. If the sample card prints, the printer and driver are working correctly. Continue to step 6. If the sample card does not print, the printer and driver have a communication problem.Determine the cause of the problem and try the sample card again.If you do not use the Card Printer Driver, ask your service provider or software provider forassistance.
