54 TroubleshootingCard JamsA card jam occurs when the card does not reach the proper position for the next action, such asprinting or ejecting the card.You usually can resolve the error by pressing the USER button so that the printer displays Ready. Ifthe error persists, do the following to remove the card from the printer.1. Open the printer.2. Remove the print ribbon cartridge.3. Turn the manual advance knob to move the jammedcard until it is accessible from the rollers or exits intothe output hopper.4. Remove the card.5. Replace the ribbon cartridge and close the printer.6. Press the USER button on the printer or click Retry inthe PC message.H INTS & TIPSCheck the ribbon to make sure that it is not torn. Refer to“109: Print ribbon problem” on page 63 to repair orreplace the ribbon, if needed.For laminator card jams, refer to “Clear Laminator Card Jam” on page A‐11.
