2-44 Service ManualUser attendance messages—paper jams and paper handling errors (2xx.xx)When the printer jams, the appropriate jam message will be displayed on the printer operator panel. If you selectShow Areas on the operator panel, you can view one or more images to help you clear the jam.User attendance messages—paper jams and paper handling errors (2xx.xx)ErrorcodeSubcodes Description Possible causes Action200 .00 Paper jam around inputsensor. • Multi-sheet feed that is shingled.• Tray size sensing wrong size• Paper jam leaving page over sensor• Fan media and stack flat intray or multipurpose feeder.• Check for anything in thepaper path that might causethe paper to jam.• If clearing a paper jam doesnot fix the problem, go to“Input sensor servicecheck” on page 2-103.200 .01 Input sensor coveredtoo long. • Multi-sheet feed that is shingled.• Tray size sensing wrong size.• Paper jam leaving page over sensor.• Fan media and stack flat intray or MPF.• Check for anything in thepaper path that might causethe paper to jam.• If clearing a paper jam doesnot fix the problem, go to“Input sensor servicecheck” on page 2-103.200 .02 Input sensor coveredtoo long. • Multi-sheet feed that is shingled.• Tray size sensing wrong size.• Paper jam leaving page over sensor.• Fan media and stack flat intray or MPF.• Check for anything in thepaper path that might causethe paper to jam.• If clearing a paper jam doesnot fix the problem, go to“Input sensor servicecheck” on page 2-103.200 .04 Input sensor coveredtoo quickly • Paper pre-staged in path.• Wrong configuration ID causesengine to assume 500-sheet paperpath on 250-sheet model.• Bouncy input sensor.• Check MPF and friction pad.• Fan media and stack flat intray or MPF.• Use different media.• Check config ID.200 .06 Imaged page notexpected page. Bouncy pass thru sensor. Perform a sensor test to checkthe sensor for the tray. See“Sensor Test (input tray)” onpage 3-13.200 .07 Option tray never pickeda page. Go to “Input sensor servicecheck” on page 2-103.23 Paper Jam,3 pages jammedContinueShow Areas1. Openmanualfeed door.Show AreasShow DuplexShow Rear DoorShow Finisher
