Printer is busy or does not respondIf the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODEIf the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press to wake up theprinter.If the printer will not come out of Power Saver mode, then reset the power:1 Unplug the power cord from the wall outlet, and then wait 10 seconds.2 Insert the power cord into the wall outlet, and then turn on the printer.If this problem persists, then check our Web site for updates for your printer software or firmware.RECONNECT THE PRINTER POWER SUPPLY1 Turn off the printer, and then unplug the power cord from the wall outlet.2 Gently remove the power supply from the printer, and then reinsert it.3 Plug the power cord into the wall outlet, and then turn on the printer.Cannot delete documents from the print queueIf you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer andprinter may not be communicating.RESTART THE COMPUTER AND TRY AGAINCannot print through USBIf the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:C HECK THE USB CONNECTION1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.2 Firmly plug the square end of the USB cable into the back of the printer.3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.The USB port is marked with a USB symbol.Note: If you continue to have problems, then try another USB port on the computer. You may have connected toa defective port.MAKE SURE THE USB PORT IS ENABLED IN W INDOWS1 Click , or click Start and then click Run.2 In the Start Search or Run box, type devmgmt.msc.Troubleshooting92
