Memory card troubleshooting checklistBefore you troubleshoot, use the following checklist to solve most memory card problems:• Make sure that the memory card you are using can be used in the printer.• Make sure the memory card is not damaged.• Make sure memory card contains supported file types.Nothing happens when a memory card is insertedIf the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:REINSERT THE MEMORY CARDThe memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.C HECK THE USB CONNECTION1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.2 Firmly plug the square end of the USB cable into the back of the printer.3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.The USB port is marked with a USB symbol.Note: If you continue to have problems, then try another USB port on the computer. You may have connected toa defective port.C HECK THE NETWORK CONNECTIONIf the printer and computer are connected over a network, then make sure that the correct host and device arecommunicating. Select the printer from the computer or the computer from the printer.Cannot print documents from a memory card or flash driveIf the "Memory card troubleshooting checklist" does not solve the problem, then try the following:C HECK THE USB CONNECTION1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.2 Firmly plug the square end of the USB cable into the back of the printer.3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.The USB port is marked with a USB symbol.Note: If you continue to have problems, then try another USB port on the computer. You may have connected toa defective port.C HECK THE NETWORK CONNECTIONIf the printer and computer are connected over a network, then make sure that the correct host and device arecommunicating. Select the printer from the computer or the computer from the printer.Troubleshooting127
