Faxing problemsCondition Suggested solutionsThe machine is not working,there is no display, or thebuttons are not working.• Unplug the power cord and plug it in again.• Ensure that there is power being supplied to the electrical outlet.• Ensure that the power is turned on.No dial tone. • Check that the phone line is properly connected (see "Rear view" on page 18).• Check that the phone socket on the wall is working by plugging in another phone.The numbers stored in memorydo not dial correctly.Make sure that the numbers are stored in memory correctly. To check that, print an address book list.The original does not feed into • Make sure that the paper is not wrinkled and you are inserting it in correctly. Check that the original is the right size, not too thickthe machine. or thin.• Make sure that the document feeder is firmly closed.• The document feeder rubber pad may need to be replaced. Contact a service representative.Faxes are not receivedautomatically.• The receiving mode should be set to fax (see "Changing the receive modes" on page 222).• Make sure that there is paper in the tray (see "Print media specifications" on page 101).• Check to see if the display shows any error message. If it does, clear the problem.The machine does not send. • Make sure that the original is loaded in the document feeder or on the scanner glass.• Check the fax machine you are sending to, to see if it can receive your fax.The incoming fax has blank • The fax machine sending you the fax may be faulty.spaces or is of poor-quality. • A noisy phone line can cause line errors.• Check your machine by making a copy.• A toner cartridge has almost reached its estimated cartridge life. Replace the toner cartridge (see "Replacing the toner cartridge"on page 72).6. Troubleshooting 263
