11Troubleshooting and MaintenanceThis topic provides an overview of the basic troubleshooting and maintenance information that is available to help youbetter understand the current state of your DR Series system. The following list of information sources can aid you inunderstanding the current state of and maintaining your system:• System alert and system event messages, for more information, see DR Series System Alert and Event Messages,which provides a tables that list the system alerts and system events.• Diagnostics service, for more information, see About the Diagnostics Service.• Maintenance mode, for more information, see About the DR Series Maintenance Mode.• Support mode, for more information, see About the DR Series Support Mode.• Scheduling system operations, for more information, see Scheduling DR Series System Operations.• Scheduling Replication operations, for more information, see Creating a Replication Schedule.• Scheduling Cleaner operations, for more information, see Creating a Cleaner Schedule.Troubleshooting Error ConditionsTo troubleshoot error conditions that disrupt your normal DR Series system operations, complete the following:1. Generate a DR Series system diagnostics log file bundle if one has not already been automatically created.For more information, see Generating a Diagnostics Log File.2. Check the system alert and system event messages to determine the current status of your DR Series system.For more information, see DR Series System Alert and Event Messages, Monitoring System Alerts, and MonitoringSystem Events.3. Verify if the DR Series system has recovered or whether it has entered into Maintenance mode or Support mode.For more information, see About the DR Series System Maintenance Mode and About the DR Series SystemSupport Mode.4. If you cannot resolve the issue using the information in this DR Series system documentation, then read BeforeContacting Dell Support, and seek assistance from Dell Support.DR Series System Alert and Event MessagesThe DR Series system provides a variety of system alert and system event message types that describe the current stateof the system. You can review these messages, and see if there are any actions you can perform to resolve any reportedissue.Dell recommends that you refer to the material in this and other related topics:• Before any attempt is made to troubleshoot your DR Series system.• Before contacting Dell Support for technical assistance.You may be able to resolve any basic issues using the information presented in the DR Series system documentation.Some alert and event messages are purely informational, and provide general system status. Other alert and eventmessages display specific status or component information or suggest a specific task you can perform to resolve anissue or to verify that a condition exists.161
