39Using Support ToolsHardware TroubleshooterIf a device is either not detected duringthe operating system setup or is detectedbut incorrectly configured, you can use theHardware Troubleshooter to resolve theincompatibility.To start the Hardware Troubleshooter:1. Click Start → Help and Support.2. Type hardware troubleshooter inthe search field and press to startthe search.3. In the search results, select the option thatbest describes the problem and follow theremaining troubleshooting steps.Dell DiagnosticsIf you experience a problem with yourcomputer, perform the checks in “Lockups andSoftware Problems” on page 34 and run theDell Diagnostics before you contact Dell fortechnical assistance.It is recommended that you print theseprocedures before you begin.NOTE: Dell Diagnostics works only onDell computers.NOTE: TheDrivers and Utilities discis optional and may not ship with yourcomputer.See the System Setup section in the ServiceManual to review your computer’s configurationinformation, and ensure that the device thatyou want to test displays in the system setupprogram and is active.