54Getting HelpSee your operating system documentationto determine the contents of the computer’sstart-up files. If the computer is connected toa printer, print each file. Otherwise, record thecontents of each file before calling Dell.• Error message, beep code, or diagnosticcode:• Description of problem and troubleshootingprocedures you performed:Contacting DellFor customers in China, call 800-858-2969.NOTE: If you do not have an activeInternet connection, you can find contactinformation on your purchase invoice,packing slip, bill, or Dell product catalog.Dell provides several online and telephone-based support and service options. Availabilityvaries by country and product, and someservices may not be available in your area.To contact Dell for sales, technical support, orcustomer service issues:1. Visit support.dell.com.2. Verify your country or region in the ChooseA Country/Region drop-down menu at thebottom of the page.3. Click Contact Us on the left side of the page.4. Select the appropriate service or support linkbased on your need.5. Choose the method of contacting Dell that isconvenient for you.