Dell Dimension 4500S Owner's Manual

Also see for Dimension 4500S: Manual 

Contents

30 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mHINT: Connect themodem to an analogtelephone jack only. Themodem does not operatewhile it is connected to adigital telephone network.CH E C K T H E T E L E P H O N E L I N E C O N N E C T I O N — Verify that the telephoneline is connected to the jack on the modem. (The jack has either a green label ora connector-shaped icon next to it.) Ensure that you hear a click when you insertthe telephone line connector into the modem.CH E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from themodem and connect it to a telephone. Listen for a dial tone.CO N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K —If you have other telephone devices sharing the line, such as an answeringmachine, fax machine, surge protector, or line splitter, then bypass them and usethe telephone to connect the modem directly to the telephone wall jack.US E A D I F F E R E N T T E L E P H O N E L I N E — If you are using a line that is 3 m(10 ft) or more in length, try a shorter one.R U N T H E MO D E M HE L P E R D I A G N O S T I C S — Click the Start button, pointto Programs, and then click Modem Helper. Follow the instructions on thescreen to identify and resolve modem problems. (Modem Helper is not availableon all computers.)VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H WI N D O W S ®1 Click the Start button, and then click Control Panel.2 Click Printers and Other Hardware.3 Click Phone and Modem Options.4 Click the Modems tab.5 Click the COM port for your modem.6 Click Properties, click the Diagnostics tab, and then click Query Modem toverify that the modem is communicating with Windows.If all commands receive responses, the modem is operating properly.