Dell Inspiron 3000 Reference And Troubleshooting Manual

Also see for Inspiron 3200: Installing Utilities and Drivers Service manual User guide Specifications

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Dell Inspiron 3000 Reference And Troubleshooting Manual Manual pdf 49 page image

Troubleshooting Your Computer 3-7System Beep CodesWhen errors occur during the boot routine that cannot bereported on the built-in display or on an external monitor(if attached), the computer may emit a series of beeps thatidentify the problem. The beep code is a pattern ofsounds: for example, one beep, followed by a secondbeep, and then a burst of three beeps (code 1-1-3) meansthat the computer was unable to read the data in non-volatile random-access memory (NVRAM). Thisinformation is important to the Dell support staff if youneed to call for technical assistance.When a beep code is emitted, write it down on a copy ofthe Diagnostics Checklist found in Chapter 5, and thenlook it up in Table 3-3. If you are unable to resolve theproblem by looking up the meaning of the beep code, usethe Dell Diagnostics to identify a more serious cause.(See Chapter 4, “Running the Dell Diagnostics.”) If youare still unable to resolve the problem, call Dell for tech-nical assistance. (See Chapter 5, “Getting Help,” forinstructions.)CMOS batteryis dead—Replace andrun SetupThe CMOS battery does nothave enough charge topower the computer.Call Dell for technical assistance. (For instructions, see Chap-ter 5, “Getting Help.”)System cacheerror—cachedisabledThe primary cache internalto the microprocessor hasfailed.Call Dell for technical assistance. (For instructions, see Chap-ter 5, “Getting Help.”)System CMOSchecksum bad—run SetupThe BIOS has been updated.CMOS has been corrupted ormodified, possibly by anapplication program thatchanges data stored inCMOS.Reboot the computer and press to enter the Setup pro-gram and reconfigure the system. If the problem persists, callDell for technical assistance. (For instructions, see Chapter 5,“Getting Help.”)System RAMfailed at off-set:nnnnSystem RAM failed ataddress nnnn in the 64-KBblock at which the error wasdetected.Call Dell for technical assistance. (For instructions, see Chap-ter 5, “Getting Help.”)System timererrorA chip on the system boardmay be malfunctioning.Run the System Set test group and the Keyboard ControllerTest in the Dell Diagnostics. (For instructions, see Chapter 4,“Running the Dell Diagnostics.”)Table 3-2. System Error Messages (continued)Message Cause ActionNOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide.55899BK1.BK : 55899c31.fm Page 7 Wednesday, February 4, 1998 1:20 PM