5-2 Dell Inspiron 3000 Reference and Troubleshooting Guidebefore you call Dell for technical assistance. Findthe Express Service Code icon in the Dell Accesso-ries folder. Double-click the icon and follow thedirections.When prompted by Dell’s automated telephone sys-tem, enter the express service code to route your calldirectly to the proper support personnel.NOTE: Dell’s Express Service may not be availablein all countries.For instructions on using the technical support ser-vice, see “Technical Support Service” and “BeforeYou Call” found later in this chapter.Help ToolsDell provides a number of tools to assist you. Table 5-1lists subjects you may want information about, tasks youmay want to perform, and the tool(s) you can use forhelp. Each tool is described later in this section.Table 5-1. Help ToolsSubject or Task ToolBIOS revisions TechConnect BBSFrequently asked questions Dell Q&A, AutoTech serviceInformation about Dell, its products, and its serviceand support policiesTechFax service, TechConnect BBS, World Wide Web onthe InternetInstallation instructions Online System User’s Guide, Reference and Troubleshoot-ing Guide, technical support service, AutoTech serviceInterrupt maps TechFax serviceOrdering parts Technical support service, TechConnect BBSSoftware update information TechFax serviceTechnical notes on system compatibility and revisions TechFax serviceTechnical training class information TechFax serviceTechnical specifications TechFax service, online System User’s Guide, Referenceand Troubleshooting GuideTroubleshooting, step-by-step instructions Reference and Troubleshooting Guide, Dell Diagnosticsprogram, AutoTech serviceUnresolved problems requiring assistance from a DelltechnicianTechnical support service, TechConnect BBSNOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide.55899BK1.BK : 55899c51.fm Page 2 Wednesday, February 4, 1998 1:20 PM
