86 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mE-Mail ProblemsModem and Internet Connection ProblemsNOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to a digitaltelephone network damages the modem.NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the networkconnector.NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. Ifyou are sure that your modem is working properly and you still experience problems, contact your ISP.EN S U R E T H A T Y O U A R E C O N N E C T E D T O T H E IN T E R N E T — With theOutlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the check mark to remove it and connect to the Internet.CH E C K T H E T E L E P H O N E W A L L J A C K — Disconnect the telephone line from themodem and connect it to a telephone. Listen for a dial tone. Ensure that youhave touchtone telephone service. Try connecting the modem to a differenttelephone wall jack.Slow connection speeds can be caused by telephone noise as well as by telephoneline or network conditions. Contact your telephone company or networkadministrator for more information.CO N N E C T T H E M O D E M C A B L E D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K — Ifyou have other telephone devices sharing the line, such as an answering machine,fax machine, surge protector, or line splitter, then bypass them and use thetelephone line to connect the modem directly to the telephone wall jack.CH E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to themodem.CH E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you areusing a line that is 3 m (10 ft) or more in length, try a shorter one.IR R E G U L A R D I A L T O N E — If you have voice mail service, you might hear anirregular dial tone when you have messages. Contact your telephone company forinstructions on restoring a dial tone.
