88 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mGeneral Program ProblemsA program crashesNOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.A program stops respondingA solid blue screen appearsError messages appearSE E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturersmaintain websites with information that may help you solve the problem. Ensurethat you properly installed and configured the program. Reinstall the program ifnecessary.EN D T H E P R O G R A M1 Simultaneously press .2 Click the Applications tab, and then select the program that is no longerresponding.3 Click End Task.TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke ora proper shutdown (see page 103), press the power button until the computerturns off. Press the power button again to restart the computer. The solid bluescreen appears because you were not able to perform a proper Windows®shutdown. ScanDisk automatically runs during the start-up process. Follow theinstructions on the screen.RE V I E W "ER R O R M E S S A G E S " — Look up the message and take the appropriateaction. See the software documentation.
