Does the print operation complete successfully?Yes. You probably need a new printer cable. Call Dell for technicalassistance.No. Go to step 5.5. Run the printer's self-test.Does the self-test complete successfully?Yes. Go to step 6.No. The printer is probably defective. If you bought the printer from Dell,call Dell for technical assistance. If you purchased the printer elsewhere,take it to one of the manufacturer's authorized service centers for repair.6. Try to print again.Does the print operation complete successfully?Yes. The problem is resolved.No. Call Dell for technical assistance.Software SolutionsSoftware usuallyincludesinstallation instructionsin its accompanyingdocumentation and asoftware setupprogram (usuallycalled setup.exe orinstall.exe) on adiskette or CD.Error messages canbe produced by anapplication program,the operating system,or the computer."Understanding ErrorMessages," discussesthe error messagesgenerated by thecomputer. If youreceive an errormessage not listed,check the operatingsystem or applicationprogramdocumentation.Basic ChecksEnsure that you properly installed and configured the application program.Reinstall the program if necessary.Verify that the program's drivers do not conflict with certain applicationprograms. See "Avoiding Interrupt Assignment Conflicts."Confirm that a problem is software-related by running the System BoardDevices tests as described in "Dell Diagnostics." If all tests in the devicegroup run successfully, the error condition may be related to a softwareproblem.For detailed troubleshooting information on a particular application program, seethe software documentation or contact the software manufacturer.Before installing software:Ensure that the application program is compatible with the operating systeminstalled in your computer and that your computer meets the minimum hardwarerequirements needed to run the software.Use a virus-scanning application program to check the diskettes or CDs forviruses.