Back to Contents PageFinding Solutions: Dell™ Latitude™ C600/C500 User'sGuideOverview Intel SpeedStep ProblemsRecover From a Program That Is Not Responding PC Card ProblemsRestart a Computer That Is Not Responding Modem, Fax, and Internet Connection ProblemsWet Computer No Image Appears on DisplayDropped or Damaged Computer No Image Appears on External MonitorNo Power at All No Image Appears on TVNo Power, Using AC Adapter Sound and Speaker ProblemsNo Power, Using Battery DualPoint Device, Touch Pad, or MouseOnly Partial Power , , and Lights Don't Light UpDiskette Drive Problems External Keyboard Doesn't WorkRemovable Storage Drive Problems Devices Attached to Serial or Parallel Ports Don'tWorkHard-Disk Drive Problems Parallel Port Printer Doesn't WorkHardware Conflicts Software SolutionsIncorrect Computer Memory AmountOverviewBefore you call Dell for technical assistance, complete the following tasks to help you resolve somecomputer problems:1. Read the safety instructions in your System Information guide and "What You Need to Know."2. Run the Dell Diagnostics to help you detect a problem quickly.If you are running Microsoft® Windows® XP, you can also use tools available in the Windows Help andSupport Center.3. Perform the appropriate procedure for the component or equipment that is malfunctioning. Click a topicfrom the menu at the top of this page for instructions.NOTE: When you see the question "Is the problem resolved?" in a problem-solving procedure,perform the operation that caused the problem to see if the problem still occurs.