Back to Contents PageLimited Warranty and Return Policy: Dell ™ Latitude ™C600/C500 User's GuideThree-Year Limited Warranty for C600Computers (U.S. Only)Macrovision Product NoticeThree-Year Limited Warranty for C600Computers (Canada Only)One-Year Limited Warranty for C500 Computers(U.S. Only)One-Year End-User Manufacturer Guarantee(Latin America and the Caribbean Only)One-Year Limited Warranty for C500 Computers(Canada Only)"Total Satisfaction" Return Policy (U.S. andCanada Only)Three-Year Limited Warranty for C600 Computers (U.S. Only)Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that arenew or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardwareproducts it manufactures will be free from defects in materials and workmanship. The limited warranty term isthree years beginning on the date of invoice, as described in the following text.Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limitedwarranty does not cover damage due to external causes, including accident, abuse, misuse, problems withelectrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failureto perform required preventive maintenance, and problems caused by use of parts and components notsupplied by Dell.This limited warranty does not cover any items that are in one or more of the following categories: software;external devices (except as specifically noted); accessories or parts added to a Dell system after the systemis shipped from Dell; accessories or parts added to a Dell system through Dell's system integrationdepartment; accessories or parts that are not installed in the Dell factory; or DellWare ™ products. Monitors,keyboards, and mice that are Dell-branded or that are included on Dell's standard price list are coveredunder this limited warranty; all other monitors, keyboards, and mice (including those sold through theDellWare program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this limited warranty.Coverage During Year OneDuring the one-year period beginning on the invoice date, Dell will repair or replace products covered underthis limited warranty that are returned to Dell's facility. To request warranty service, you must contact Dell'sCustomer Technical Support within the warranty period. See "Contacting Dell" to find the appropriate contactinformation for obtaining customer assistance. If warranty service is required, Dell will issue a Return MaterialAuthorization Number. You must ship the products back to Dell in their original or equivalent packaging,prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dellwill ship the repaired or replacement products to you freight prepaid if you use an address in the continentalU.S., where applicable. Shipments to other locations will be made freight collect.