24 ResourcesReturning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1 Call Dell to obtain a Return Material Authorization Number, and write itclearly and prominently on the outside of the box.For the telephone number to call for your region, see "Contacting Dell" onpage 26.2 Include a copy of the invoice and a letter describing the reason for thereturn.3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"on page 25), indicating the tests that you have run and any error messagesreported by the Dell Diagnostics (see "Dell Diagnostics" on page 121).4 Include any accessories that belong with the item(s) being returned(power cables, software, guides, and so on) if the return is for credit.5 Pack the equipment to be returned in the original (or equivalent) packingmaterials.You are responsible for paying shipping expenses. You are also responsible forinsuring any product returned, and you assume the risk of loss during shipmentto Dell. Collect On Delivery (C.O.D.) packages are not accepted.Returns that are missing any of the preceding requirements will be refused atDell’s receiving dock and returned to you.Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell’sautomated-support telephone system direct your call more efficiently. You may alsobe asked for your Service Tag (located on the bottom of your Tablet-PC).Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" onpage 25). If possible, turn on your Tablet-PC before you call Dell for assistanceand call from a telephone at or near the Tablet-PC. You may be asked to typesome commands at the keyboard, relay detailed information during operations,or try other troubleshooting steps possible only at the Tablet-PC itself. Ensurethat the Tablet-PC documentation is available.CAUTION: Before working inside your Tablet-PC, follow the safety instructions inyourProduct Information Guide.
