360 Getting Helpw w w . d e l l . c o m | s u p p o r t . d e l l . c o m Technical Support ServiceDell's technical support service is available 24 hours a day, 7 days a week, to answer yourquestions about Dell hardware. Our technical support staff use computer-based diagnosticsto provide fast, accurate answers.To contact Dell's technical support service, see "Before You Call" and then see the contactinformation for your region.Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for moreinformation. This service may not be offered in all locations.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrectbilling, contact Dell for customer assistance. Have your invoice or packing slip availablewhen you call. See the contact information for your region.Product InformationIf you need information about additional products available from Dell, or if you would liketo place an order, visit the Dell website at www.dell.com. For the telephone number to callto speak to a sales specialist, see the contact information for your region.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1 Call Dell to obtain a Return Material Authorization Number, and write it clearly andprominently on the outside of the box.For the telephone number to call, see the contact information for your region.2 Include a copy of the invoice and a letter describing the reason for the return.3 Include a copy of any diagnostic information indicating the tests you have run and anyerror messages reported by the system diagnostics.4 Include any accessories that belong with the item(s) being returned (such as powercables, media such as CDs and diskettes, and guides) if the return is for credit.
