118 Troubleshooting Your SystemTroubleshooting a Diskette DriveProblem• Error message indicates a diskette drive problem.ActionCAUTION: Many repairs may only be done by a certified service technician. You should only performtroubleshooting and simple repairs as authorized in your product documentation, or as directed by the online ortelephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by yourwarranty. Read and follow the safety instructions that came with the product.1 Enter the System Setup program and verify that the diskette drive is configured correctly. See "Usingthe System Setup Program" on page 33.2 Remove the bezel. See "Removing the Bezel" on page 46.3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 127.4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.5 Open the system. See "Opening the System" on page 48.6 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the systemboard.7 Ensure that a power cable is properly connected to the drive.8 Close the system. See "Closing the System" on page 48.9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.10 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.11 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.12 Open the system. See "Opening the System" on page 48.13 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 59.14 Close the system. See "Closing the System" on page 48.15 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.16 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or anexpansion card may be faulty. Continue to the next step.If the tests fail, see "Getting Help" on page 137.17 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.18 Open the system. See "Opening the System" on page 48.19 Reinstall one of the expansion cards you removed in step 13. See "Installing an Expansion Card" onpage 57.book.book Page 118 Tuesday, September 1, 2009 4:19 PM
