Troubleshooting Your System 11920 Close the system. See "Closing the System" on page 48.21 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.22 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.23 Repeat step 17 through step 22 until all expansion cards are reinstalled or one of the expansion cardscauses the tests to fail.If the problem is not resolved, see "Getting Help" on page 137.Troubleshooting an Optical DriveProblem• System cannot read data from a CD or DVD in an optical drive.• Optical drive indicator does not blink during boot.ActionCAUTION: Many repairs may only be done by a certified service technician. You should only performtroubleshooting and simple repairs as authorized in your product documentation, or as directed by the online ortelephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by yourwarranty. Read and follow the safety instructions that came with the product.1 Remove the bezel. See "Removing the Bezel" on page 46.2 Try using a different CD or DVD that you know works properly.3 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using theSystem Setup Program" on page 33.4 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 127.5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.6 Open the system. See "Opening the System" on page 48.7 Ensure that the interface cable is securely connected to the optical drive and to the controller.8 Ensure that a power cable is properly connected to the drive.9 Close the system. See "Closing the System" on page 48.10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.If the problem is not resolved, see "Getting Help" on page 137.Troubleshooting an External SCSI Tape DriveProblem• Defective tape drive• Defective tape cartridgebook.book Page 119 Tuesday, September 1, 2009 4:19 PM
