Troubleshooting a hard drivePrerequisitesCAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before youproceed, back up all files on the hard drive.CAUTION: Many repairs may only be done by a certified service technician. You should onlyperform troubleshooting and simple repairs as authorized in your product documentation, or asdirected by the online or telephone service and support team. Damage due to servicing that isnot authorized by Dell is not covered by your warranty. Read and follow the safety instructionsthat are shipped with your product.Steps1. Run the appropriate diagnostic test. See the Using system diagnostics section.Depending on the results of the diagnostics test, proceed as needed through the following steps.2. If your system has a RAID controller and your hard drives are configured in a RAID array, perform thefollowing steps:a. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, andthen run the Hardware Configuration wizard to check the RAID configuration.See the Dell Lifecycle Controller documentation or online help for information about RAIDconfiguration.b. Ensure that the hard drives are configured correctly for the RAID array.c. Take the hard drive offline and reseat the drive.d. Exit the configuration utility and allow the system to boot to the operating system.3. Ensure that the needed device drivers for your controller card are installed and are configuredcorrectly. See the operating system documentation for more information.4. Restart the system and enter the System Setup.5. Verify that the controller is enabled and the drives are displayed in the System Setup.Next stepsIf the problem persists, see the Getting help section.Related LinksGetting helpUsing system diagnosticsSystem SetupTroubleshooting a storage controllerCAUTION: Many repairs may only be done by a certified service technician. You should onlyperform troubleshooting and simple repairs as authorized in your product documentation, or asdirected by the online or telephone service and support team. Damage due to servicing that isnot authorized by Dell is not covered by your warranty. Read and follow the safety instructionsthat are shipped with your product.NOTE: When troubleshooting a SAS or PERC controller, see the documentation for your operatingsystem and the controller.1. Run the appropriate diagnostic test. See the Using system diagnostics section.202
