Dell XPS C100J Quick Reference Manual

Also see for XPS 730: User guide Quick setup Service manual Service manual Service manual

Contents

36 TroubleshootingDellConnect™DellConnect is a simple online access tool that allows a Dell service andsupport associate to access your computer through an Internet connection,diagnose the problem, and repair it. The associate works with your permissionunder your supervision, and you can work with Dell’s associate during thetroubleshooting session.To use this service, you must have an Internet connection and your Dellcomputer must be under warranty. DellConnect is also available for a feethrough Dell On Call.To begin a live session with a Dell associate:1 Click the Dell Support Center icon on your computer’s desktop.2 Click Assistance From Dell→Technical Support→DellConnect→Phoneand follow the instructions.Dell Technical Update ServiceThe Dell Technical Update service provides proactive e-mail notification ofsoftware and hardware updates for your computer. The service is free and canbe customized for content, format, and how frequently you receivenotifications.To enroll for the Dell Technical Update service, go tosupport.dell.com/technicalupdate.Diagnostic IndicatorsPower Button LED StatesThe power button LED located on the front of the computer illuminates andblinks or remains solid to indicate different states:• If the power button LED is white, the computer is powered on andoperating normally.• If the power button LED is flashing white, the computer is in standbymode. Press a key on the keyboard, move the mouse, or press the powerbutton to resume normal operation.