Dell XPS C100J Quick Reference Manual

Also see for XPS 730: User guide Quick setup Service manual Service manual Service manual

Contents

44 TroubleshootingUsing Dell PC Restore and Dell Factory Image RestoreCAUTION: Using Dell PC Restore or Dell Factory Image Restore permanentlydeletes all data on the hard drive and removes any programs or drivers installedafter you received your computer. If possible, back up the data before using theseoptions. Use Dell PC Restore or Dell Factory Image Restore only if the MicrosoftWindows System Restore did not resolve your operating system problem.NOTE: Dell PC Restore by Symantec and Dell Factory Image Restore may not beavailable in certain countries or on certain computers.Use Dell PC Restore (Windows XP) or Dell Factory Image Restore(Windows Vista) only as the last method to restore your operating system.These options restore your hard drive to the operating state it was in whenyou purchased the computer. Any programs or files added since you receivedyour computer-including data files-are permanently deleted from the harddrive. Data files include documents, spreadsheets, e-mail messages, digitalphotos, music files, and so on. If possible, back up all data before using PCRestore or Factory Image Restore.Windows XP: Dell PC RestoreUsing PC Restore:1 Turn on the computer. During the boot process, a blue bar withwww.dell.com appears at the top of the screen.2 When the blue bar appears, press .If you do not press in time, let the computer finishstarting, and then restart the computer again.CAUTION: If you do not want to proceed with PC Restore, click Reboot.3 Click Restore and click Confirm.The restore process takes approximately 6 to 10 minutes to complete.4 When prompted, click Finish to reboot the computer.NOTE: Do not manually shut down the computer. Click Finish and let thecomputer completely reboot.