Appendix 197• Dell Marketing and Sales e-mail addressesapmarketing@dell.com (Asian/Pacific countries only)sales_canada@dell.com (Canada only)• Anonymous file transfer protocol (FTP)ftp.dell.comLog in as user: anonymous, and use your e-mail address as your password.AutoTech ServiceDell's automated support service—AutoTech—provides recorded answers to thequestions most frequently asked by Dell customers about their portable anddesktop computers.When you call AutoTech, use your touch-tone telephone to select the subjectsthat correspond to your questions. For the telephone number to call for yourregion, see "Contacting Dell" on page 200.Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go tosupport.dell.com, or you can call the automated order-status service. A recordingprompts you for the information needed to locate and report on your order. Forthe telephone number to call for your region, see "Contacting Dell" on page 200.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, orincorrect billing, contact Dell for customer assistance. Have your invoice orpacking slip handy when you call. For the telephone number to call for yourregion, see "Contacting Dell" on page 200.Product InformationIf you need information about additional products available from Dell, or if youwould like to place an order, visit the Dell website at www.dell.com. For thetelephone number to call for your region or to speak to a sales specialist, see the"Contacting Dell" on page 200.book.book Page 197 Tuesday, November 27, 2007 10:29 AM
