86 TroubleshootingDell DiagnosticsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.When to Use Dell DiagnosticsIf you experience a problem with your computer, perform the checks in"Solving Problems" on page 61 and run Dell Diagnostics before you contactDell for technical assistance.NOTE: Dell Diagnostics only operate on Dell computers.It is recommended that you print these procedures before you begin.Start Dell Diagnostics from your hard drive or from the Drivers and Utilitiesmedia.KB/InterfaceErrorAn error occurred withthe keyboardconnector.Ensure that nothing isresting on the keyboard; ifa key appears to be stuck,carefully pry it up. If theproblem persists, you mayneed to replace thekeyboard.No ROM Basic The operating systemcannot be located ondrive A or drive C.Enter the system setupprogram (see "EnteringSystem Setup" onpage 179) and confirmthat drive A or drive C isproperly identified.Message Possible Cause Corrective Actionbook.book Page 86 Tuesday, November 27, 2007 10:29 AM
