66 Advanced Troubleshootingw w w . d e l l . c o m | s u p p o r t . d e l l . c o m Dell Diagnostics Main Menu1 After the Dell Diagnostics loads and the Main Menu screen appears, click the buttonfor the option you want.2 If a problem is encountered during a test, a message appears with an error code and adescription of the problem. Write down the error code and problem description andfollow the instructions on the screen.If you cannot resolve the error condition, contact Dell (see page 129).NOTE: The Service Tag for your computer is located at the top of each test screen. If youcontact Dell, technical support will ask for your Service Tag number.3 If you run a test from the Custom Test or Symptom Tree option, click the applicabletab described in the following table for more information.Option FunctionExpress Test Performs a quick test of devices. This test typicallytakes 10 to 20 minutes and requires no interaction onyour part. Run Express Test first to increase thepossibility of tracing the problem quickly.Extended Test Performs a thorough check of devices. This testtypically takes an hour or more and requires you toanswer questions periodically.Custom Test Tests a specific device. You can customize the tests youwant to run.Symptom Tree Lists the most common symptoms encountered andallows you to select a test based on the symptom of theproblem you are having.Tab FunctionResults Displays the results of the test and any error conditionsencountered.Errors Displays error conditions encountered, error codes,and the problem description.Help Describes the test and may indicate requirements forrunning the test.G0550bk1.book Page 66 Thursday, July 10, 2003 1:55 PM
