72 Advanced Troubleshootingw w w . d e l l . c o m | s u p p o r t . d e l l . c o m 3 Click Hardware Troubleshooter in the Search Results list.4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on mycomputer, and click Next.Reinstalling Microsoft ® Windows ® XPBefore You ReinstallIf you are considering reinstalling the Windows XP operating system to correct a problemwith a newly installed driver, first try using Windows XP Device Driver Rollback (seepage 68). If Device Driver Rollback does not resolve the problem, then use System Restore(see page 69) to return your operating system to the operating state it was in before youinstalled the new device driver.Reinstalling Windows XPTo reinstall Windows XP, perform all the steps in the following sections in the order inwhich they are listed.The reinstallation process can take 1 to 2 hours to complete. After you reinstall theoperating system, you must also reinstall the device drivers, virus protection program, andother software.NOTICE: TheOperating System CD provides options for reinstalling Windows XP. The optionscan overwrite files and possibly affect programs installed on your hard drive. Therefore, do notreinstall Windows XP unless instructed to do so by a Dell technical support representative.NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installedon your computer before you reinstall Windows XP. See the documentation that came with thesoftware for instructions.Booting From the Operating System CD1 Save and close any open files and exit any open programs.2 Insert the Operating System CD. If any program starts automatically, exit the programbefore proceeding.3 Shut down the computer through the Start menu (see page 30) and restart thecomputer.4 Press immediately after the DELL™ logo appears.If the operating system logo appears, wait until you see the Windows desktop, andthen shut down the computer and try again.G0550bk1.book Page 72 Thursday, July 10, 2003 1:55 PM
