68 Advanced Troubleshootingw w w . d e l l . c o m | s u p p o r t . d e l l . c o m Identifying DriversIf you experience a problem with any device, identify whether the driver is the source ofyour problem and, if necessary, update the driver.1 Click the Start button and click Control Panel.2 Under Pick a Category, click Performance and Maintenance.3 Click System.4 In the System Properties window, click the Hardware tab.5 Click Device Manager.6 Scroll down the list to see if any device has an exclamation point (a yellow circle with a[!]) on the device icon.If an exclamation point is next to the device name, you may need to reinstall the driveror install a new driver (see page 68).Reinstalling DriversNOTICE: The Dell Support website at support.dell.com and yourDell Dimension ResourceCDprovide approved drivers for Dell™ computers. If you install drivers obtained from other sources,your computer might not work correctly.Using Windows XP Device Driver RollbackIf a problem occurs on your computer after you install or update a driver, use Windows XPDevice Driver Rollback to replace the driver with the previously installed version.1 Click the Start button and click Control Panel.2 Under Pick a Category, click Performance and Maintenance.3 Click System.4 In the System Properties window, click the Hardware tab.5 Click Device Manager.6 Right-click the device for which the new driver was installed and click Properties.7 Click the Drivers tab.8 Click Roll Back Driver.If Device Driver Rollback does not resolve the problem, then use System Restore (seepage 69) to return your computer to the operating state that existed before you installed thenew driver.G0550bk1.book Page 68 Thursday, July 10, 2003 1:55 PM
