ENGLISH RemoteControlPlayback(Advanced)ConnectionsSimpleVersionPlayback(Basic)Multi-zone GUISettingsGettingStarted TroubleshootingOtherInformation Spec. IndexPartNamesGAudioHSymptom Cause/Solution PageAudio is not output. Check the connections for all devices.Check the speaker connections.Check whether the audio device power is turned on.Adjust the master volume.Cancel the mute mode.Select a suitable input source.Select a suitable input mode.Disconnect the headphones. No sound is output from the speakersor the PRE OUT connectors when headphones are connected.••••••••124, 3552810, 64204762No sound isproduced fromsurround backspeaker.Set “Speaker Assign” on the GUI menu to “5.1CH + SurroundBack”.Set “Speaker Configuration” – “Surround Back” on the GUI menuto something other than “None”.Set “Surround Parameters” – “Surround Back” on the GUI menuto something other than “OFF”.Set the surround mode to something other than “STEREO”.••••53545031No sound isproduced from frontheight speaker.Set “Audio Adjust” – “Surround Parameters” – “Front Height” onthe GUI menu to “ON”.Set “Manual Setup” – “Speaker Setup” – “Speaker Assign” onthe GUI menu to “5.1CH + Front Height”.••4953No sound isproduced fromsubwoofer.Check the subwoofer connections.Turn on the subwoofer’s power.Set “Subwoofer” on the GUI menu to “Yes”.•••4–53DTS sound is notoutput.Set “Decode Mode” on the GUI menu to “Auto” or “DTS”.• 47Dolby TrueHD, DTS-HD, Dolby DigitalPlus audio is notoutput.Make HDMI connections.• 12HD audio is notoutput.Set “BD Audio Mode” on the MODE menu to “HD AudioOutput”.• 58Audio input to theCOAXIAL connectoris not output.Set “Manual Setup” – “Audio Setup” – “COAX Input Assign” onthe GUI menu to “AUX1” or “AUX2”.• 56Audio input to theOPTICAL connectoris not output.Set “Source Select” – “Input Mode” on the GUI menu to “Auto”or “Digital”.Set “Manual Setup” – “Audio Setup” – “COAX Input Assign” onthe GUI menu to “OFF”.••4756GVideoHSymptom Cause/Solution PageNo picture appears. Check the TV connection.Set the TV input correctly.••12, 13–No picture appears,the picture isdisrupted, or the Blu-ray disc or DVD videopicture appears inblack and white.The picture may be slightly disturbed directly after fast-forwardingor reversing. This is not a malfunction.Discs not compatible with this unit, or discs with different regioncodes, cannot be played back. The region codes compatible withthis unit include “A” for BD-Video and “1” or “ALL” for DVDvideo.••2919Picture quality hasdeteriorated.When ZONE2 is powered on, the HDMI video resolution in theMAIN ZONE switches automatically according to the input signal.13, 41GHDMIHSymptom Cause/Solution PageNo audio isoutput with HDMIconnection.Check the connection of the HDMI connectors.When outputting HDMI audio from the speakers, set “HDMIAudio Out” on the GUI menu to “AMP”.When outputting HDMI audio from a TV, set “HDMI Audio Out”on the GUI menu to “TV”.•••125555No video isoutput with HDMIconnection.Check the connection of the HDMI connectors.Set the input source to match the connected HDMI connector.Check whether the TV is compatible with copyright protection(HDCP). If connected to a device not compatible with HDCP, videowill not be output correctly.Check whether the HDMI video resolution set in this unit iscompatible with the TV resolution. If set to “Auto”, this unit setsit automatically.••••1220–13When the followingoperations areperformed ondevices compatiblewith HDMI control,the same operationsoccur on this unit.Power ON/OFFSwitching audiooutput devicesAdjust volumeSwitch input source••••Set “HDMI Control” – “Control” on the GUI menu to “OFF”. Tooperate power only for each device, set “Power Off Control” to“OFF”.• 55