TroubleshootingIf you experience difficulty with your Home Heartbeat system,the tips in this section may help you diagnose and fix themyourself. If you need assistance, please call 1-00-1-21to speak with a Home Heartbeat expert.If a sensor gives unexpected feedback on theHome Key screenCheck your initial settings by rolling over the sensor icon.DOUBLE-CLICK to check your options for In-HomeAwareness.If an icon on the Home Key shows a “?” anddisplays an amber backlightThe sensor may be out of range. You may need to move theBase Station closer to the sensor, select an alternate locationfor the sensor, or add a Range Extender to widen the rangeof your system (see page 45, Using Range Extenders). If yourelocate your Base Station, the sensors take a few minutes tocheck in after you plug it in. Until they do, they will display a “?”and report state unknown for the icon.Troubleshooting