Eaton INDGW-X2 User Manual

Also see for INDGW-X2: Manual

Action not allowed in Control/Schedule/Power outage policyTroubleshooting – 2698 Troubleshooting8.1 Action not allowed in Control/Schedule/Power outage policy8.1.1 SymptomBelow message is displayed when you access the Control, Schedule or Power outage policy page.This action is not allowed by the UPS.To enable it, please refer to the user manual of the UPS and its instructions on how to configure the UPS settings and allow remotecommands.8.1.2 Possible Cause1- Remote commands are not allowed due to the UPS configuration (see the action below)2- The UPS does not support remote commands.8.1.3 ActionRefer to the UPS user manual and its instruction on how to configure the UPS settings and allow remote commands.Example: UPS menu Settings>>>ON/OFF settings>>>Remote command>>>Enable.8.2 Card wrong timestamp leads to "Full acquisition has failed"error message on Software8.2.1 Symptoms:IPP/IPM shows the error message "The full data acquisition has failed" even if the credentials are correct.8.2.2 Possible cause:The Network module timestamp is not correct.Probably the MQTT certificate is not valid at Network module date.8.2.3 Action:Set the right date, time and timezone. If possible, use a NTP server, refer to Contextual help>>>Settings>>>General>>>Systemdetails>>>Time & date settings section.8.3 Client server is not restarting8.3.1 SymptomUtility power has been restored, the UPS and its load segments are powered on, but the Client server does not restart.8.3.2 Possible CauseThe “Automatic Power ON” server setup setting might be disabled.