Eaton INDGW-X2 User Manual

Also see for INDGW-X2: Manual

ProtectionContextual help of the web interface – 52•••••••••Software is not able to communicate with the Network moduleSymptomsIn the Network Module, in Contextual help>>>Protection>>>Agent list>>>Agent list table , agent is showing "Lost" asa status.In the Network Module, in Contextual help>>>Settings>>>Certificate>>>Trusted remote certificates , the status ofthe Protected applications (MQTT) is showing "Not valid yet".IPP/IPM shows "The authentication has failed", "The notifications reception encountered error".Possible causeThe IPP/IPM certificate is not yet valid for the Network Module.Certificates of IPP/IPM and the Network Module are not matching so that authentication and encryption of connectionsbetween the Network Module and the shutdown agents is not working.SetupIPP/IPM is started.Network module is connected to the UPS and to the network.Action #1Check if the IPP/IPM certificate validity for the Network Module.STEP 1: Connect to the Network ModuleOn a network computer, launch a supported web browser. The browser window appears.In the Address/Location field, enter: https://xxx.xxx.xxx.xxx/ where xxx.xxx.xxx.xxx is the static IP address of theNetwork Module.The log in screen appears.Enter the user name in the User Name field.Enter the password in the Password field.Click Login. The Network Module web interface appears.STEP 2: Navigate to Settings/Certificates pageSTEP 3: In the Trusted remote certificates section, check the status of the Protected applications (MQTT).If it is "Valid" go to Action#2 STEP 2, if it is "Not yet valid", time of the need to be synchronized with IPP/IPM .STEP 4: Synchronize the time of the Network Module with IPP/IPM and check that the status of the Protected applications(MQTT) is now valid.Communication will then recover, if not go to Action#2 STEP 2.Action #2Pair agent to the Network Module with automatic acceptance (recommended in case the installation is done in a secure andtrusted network).For manual pairing (maximum security), go to Servicing the Network Management Module>>>Pairing agentto the Network Module section and then go to STEP 2, item 1.