MediaStore5100 and 5000 series troubleshooting and maintenanceMediaStore5100 and 5000 series troubleshooting andmaintenanceThe MediaStore includes a processor and associated monitoring and control logic to enable it to diagnoseproblems within the subsystems of the MediaStore.The independent sensors for power and cooling conditions are housed within the midplane and PCMs.NOTE: If a fault is indicated on the Operators Panel, refer to the table in “MediaStore5100/5000 series: Operator Panel components," and then to the appropriatetroubleshooting section for additional information.Related informationMediaStore 5100 and 5000 series operator panel components on page 196About data securityIn order to prevent loss of data, Harmonic recommends that you follow some data security guidelineswhen handling a disk drive.• Each MediaStore contains up to 24 removable disk drives. Disk units are fragile. Handle them withcare, observe static electricity precautions, and keep them away from strong magnetic fields.• All the supplied plug-in modules and blanking plates must be in place for the air to flow correctlyaround the MediaStore and also to complete the internal circuitry.• If you remove any disk drive, you may lose data.• If you remove a disk drive, replace it immediately. If it is faulty, replace it with a disk drive of thesame type and capacity. For instructions on replacing disk drives, refer to the Spectrum MediaStoreComponent Replacement Guide.• Ensure that all disk drives are removed from the MediaStore before attempting to handle or move therack installation.Related informationGathering drive failure information on page 228Checking for faulty cordsVerify that the cords for your MediaStore are working properly.1. Check that you have wired up the MediaStore correctly.2. Check for the following:◦ missing or damaged cords◦ incorrect plugs◦ cords are too short3. If you verify that any of the above cords or components are faulty, contact your supplier for areplacement.207 Spectrum System 8.4 Installation Guide
