10-6 IBM Personal Computer User GuideQuick problem solving chartT h e re is a p ro b le mw ith th e c o m p u te r. D id y o u a d d h a rd w a re ?R e m o v e th e h a rd w a re y o u in s ta lle da n d re s ta rt th e c o m p u te r.D o e s th e c o m p u te r s tillh a v e th e p ro b le m ?T h e h a rd w a re y o u a d d e d m a y n e e d to b es e tu p d iffe re n tly o r m a y b e in c o m p a tib le .IB M H e lp w a re c a n h e lp ! S e e th e S u p p o rtIn fo rm a tio n s e c tio n .Y o u d o n o t h a v e a h a rd w a re p ro b le m .S e e th e S u p p o rt In fo rm a tio n s e c tio n .Y o u m a y h a v e a h a rd w a re p ro b le m .F irs t, s e e "S o lv in g h a rd w a re a n ds o ftw a re p ro b le m s " o n p a g e 1 0 -7 .If th is d o e s n o t fix th e p ro b le m , s e eth e S u p p o rt In fo rm a tio n s e c tio n .Y e sY e sN oN oD id th e c o m p u te r p a s s a ll th e h a rd w a re te s ts ?Y o u d o n o t h a v e a h a rd w a re p ro b le m . S e e th eS u p p o rt In fo rm a tio n s e c tio n .Y o u m a y h a v e a h a rd w a re p ro b le m . F irs t, s e e "S o lv in g h a rd w a rea n d s o ftw a re p ro b le m s " o n p a g e 1 0 -7 . If th is d o e s n o t fix th ep ro b le m , s e e th e S u p p o rt In fo rm a tio n s e c tio n .Y e s N oD id th e c o m p u te r p a s s th e te s t?Y e s N oF ro m W in d o w s , ru n th e P C D r fo r W in d o w s p ro g ra m . U s e th e Q u ic k T e s tD ia g n o s tic s o p tio n . S e e "S ta rtin g P C D r fo r W in d o w s " o n p a g e 1 0 -2 0 fo r d e ta ils .R u n th e d ia g n o s tic s p ro g ra m o n th eR e c o v e ry a n d D ia g n o s tic s C D . U s eth e R u n N o rm a l T e s t o p tio n . S e e "S ta rtin gth e E n h a n c e d D ia g n o s tic s P ro g ra m " o np a g e 1 0 -2 1 fo r d e ta ils .Y e s N oY o u m a y h a v e a h a rd w a re p ro b le m .F irs t, s e e "S o lv in g h a rd w a re a n ds o ftw a re p ro b le m s " o n p a g e 1 0 -7 .If th is d o e s n o t fix th e p ro b le m , s e eth e S u p p o rt In fo rm a tio n s e c tio n .D id th e c o m p u te r p a s s a ll h a rd w a w re te s ts ?F ro m W in d o w s , ru n th e P C D rfo r W in d o w s p ro g ra m . U s e th eQ u ic k T e s t D ia g n o s tic s o p tio n .S e e "S ta rtin g P C D o c to r fo rW in d o w s " o n p a g e 1 0 -2 0 fo rd e ta ils .R u n th e d ia g n o s tic s p ro g ra m o n th eR e c o v e ry a n d D ia g n o s tic s C D . U s eth e R u n N o rm a l T e s t o p tio n . S e e "S ta rtin gth e E n h a n c e d D ia g n o s tic s P ro g ra m " o np a g e 1 0 -2 1 fo r d e ta ils .Y e s N oY o u m a y h a v e a h a rd w a re p ro b le m . F irs t, s e e "S o lv in g h a rd w a rea n d s o ftw a re p ro b le m s " o n p a g e 1 0 -7 . If th is d o e s n o t fix th ep ro b le m , s e e th e s u p p o rt in fo rm a tio n s e c tio n .D id th e c o m p u te r p a s s th e te s t?
