2-2 IBM Personal Computer User GuideWhat can I do on my own?Sometimes you can quickly solve problems that you may have with your computer.We have given you several different methods you can use to solve problems on yourown. If you need to, you can still contact IBM for support. There is more informationabout telephone support in “How and when do I contact the IBM PC HelpCenter?”on page 2-5.Printed documentationThe documentation that came with your computer contains information abouttroubleshooting hardware and software problems. This information begins with thequick step-by-step guide on page 10-6, which can help you diagnose hardware andsoftware problems. Once you know the nature of the problem, you can follow theinstructions in the ”Solving hardware and software problems” on page 10-7. Justmatch the description or error code with your question and follow the instructions tosolve the problem!Online documentationYour computer also came with several online resources that you can use to solveproblems.Help filesThe operating system and most preinstalled programs in your computer containonline help files. These files may contain information about upgrading hardware,using software and many other common computer tasks. The Help files also containinformation for questions on how to solve problems and prevent future trouble.Readme filesMost operating systems and software programs also come with a file namedREADME.TXT. This is a text file that contains important information about theprogram. You can read README.TXT files by opening them in any text file editor onyour computer. If an README file is provided, it is named README.TXT
