Online Support Information 179Appendix B. On-line SupportInformationThis section describes on-line technical supportservices available to help repair the PersonalComputer.This section covers:• IBM PC Company Fax-Back Service (US andCanada only)• IBM On-line Help Center on America On-line• IBM useful sites on the World Wide Web (WWW)On-line technical support offers convenient andvaluable information when you need it. IBM offerssupport areas on several on-line services where youcan work with IBM technicians for solutions to yourquestions, download key files, and access databaseinformation for the personal computer.The IBM PC Company offers on-line resourcesincluding several Internet World Wide Web sites, theIBM On-line Help Center support areas, and a Fax-Back service.The IBM PC Company Automated Fax-Back Systemoffers a variety of IBM computer-related articles. Toaccess this service, call 800-IBM-3395.Technical support is offered through the IBM On-lineHelp Centers on America On-line.IBM on-line support areas on all of the services canassist with your technical questions. These areasoffer message boards monitored by IBM technicians,databases of computer-related solutions, and filelibraries.You can reach the IBM On-line Help Center onAmerica On-line using keyword: IBM Connection.For information about America On-line, please call(800) 827-6364 (U.S. and Canada only). America On-line has limited international availability.To access the IBM PC Company Internet sites, youwill need to acquire Internet access. Please checkwith your local Internet provider for more information.(Members of AOL can reach these sites through theInternet capabilities of the services.)
