Note: See “System” on page 108 to determine which components a field service technician should replace.Error code/symptom FRU/action264-XXX-0NN(Failed tape drive test) 1. Tape cartridge, if user executed the Read/Write Tape Drive test(failure code of XXX = 256)2. SCSI or power cable connected to tape drive with SCSI ID nn3. Tape drive with SCSI ID nn (refer to the Help and ServiceInformation appendix of the tape drive User Guide)4. System board or SCSI controller (run SCSI controller diagnostic todetermine if the SCSI bus is functioning properly.)264-XXX-999(Errors on multiple tape drives, see errortext for more info)See error messages/text in the PC Doctor error log for detailedinformation on each individual tape drive error.301-XXX-000(Failed keyboard test)Keyboard405-XXX-000(Failed Ethernet test on controller on thesystem board)1. Verify that Ethernet is not disabled in BIOS.2. System board.405-XXX-00N(Failed Ethernet test on adapter in PCI slotn)1. Adapter in PCI slot n2. System board415-XXX-000(Failed Modem test) 1. Cable.Note: Ensure modem is present and attached to server.2. Modem.3. System board.Error symptomsYou can use the error symptom tables to find solutions to problems that havedefinite symptoms.Note: Some of the components in this section may not be supported on yourserver model.If you cannot find the problem in the error symptom tables, run the diagnosticprograms to test the server.If you have just added new software or a new option and the server is not working,complete the following steps before using the error symptom charts:1. Remove the software or device that you just added.2. Run the diagnostic tests to determine whether the server is running correctly.3. Reinstall the new software or new device.In the following tables, if the entry in the FRU/action column is a suggested action,perform that action; if it is the name of a component, reseat the component andreplace it if necessary. The most likely cause of the symptom is listed first.Chapter 6. Symptom-to-FRU index 91
