IBM 8872 - eServer xSeries 460 Service Manual

Contents

ServerGuide problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe ServerGuide ™ Setup andInstallation CD will not start.v Make sure that the server supports the ServerGuide program and has astartable (bootable) CD or DVD drive.v If the startup (boot) sequence settings have been changed, make sure that theCD or DVD drive is first in the startup sequence.v If more than one CD or DVD drive is installed, make sure that only one drive isset as the primary drive. Start the CD from the primary drive.The ServeRAID Managerprogram cannot view allinstalled drives, or the operatingsystem cannot be installed.v Make sure that the hard disk drive is connected correctly.v Make sure that the SAS hard disk drive cables are securely connected.The operating-systeminstallation programcontinuously loops.Make more space available on the hard disk.The ServerGuide program willnot start the operating-systemCD.Make sure that the operating-system CD is supported by the ServerGuide program.See the ServerGuide Setup and Installation CD label for a list of supportedoperating-system versions.The operating system cannot beinstalled; the option is notavailable.Make sure that the server supports the operating system. If it does, either nological drive is defined (SCSI RAID systems), or the ServerGuide System Partitionis not present. Run the ServerGuide program and make sure that setup iscomplete.Software problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See Chapter 3, “Parts listing, Type 8872 and Type 8874,” on page 93 to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionYou suspect a softwareproblem. 1. To determine whether the problem is caused by the software, make sure that:v The server has the minimum memory that is needed to use the software. Formemory requirements, see the information that comes with the software. Ifyou have just installed an adapter or memory, the server might have amemory-address conflict.v The software is designed to operate on the server.v Other software works on the server.v The software works on another server.2. If you received any error messages when using the software, see theinformation that comes with the software for a description of the messages andsuggested solutions to the problem.3. Contact your place of purchase of the software.48 IBM xSeries 460 Type 8872 and xSeries MXE 460 Type 8874: Problem Determination and Service Guide