IBM H SERIES RS/6000 User Manual

Also see for H SERIES RS/6000: Installation and service guide Installation and service guide

Symptom ActionThe system does not respond when the pass-word is entered.Go to "Step 7".The system stopped and an indicator is dis-played on the system console and an eight-digiterror code is not displayed.If the indicator (text or icon) represents: a keyboard, record error code M0KBD000and report the problem to the service organ-ization. memory, record error code M0MEM002 andreport the problem to the service organiza-tion. SCSI, record error code M0CON000 andreport the problem to the service organiza-tion. Network, record error code M0NET000 andreport the problem to the service organiza-tion. Speaker/Audio, record error codeM0BT0000 and report the problem to theservice organization.The System Management Services menu is dis-played.The device or media you are attempting to bootfrom may be faulty.1. Check the SMS error log for any errors. Tocheck the error log: Choose tools Choose error log If an error is logged, check the timestamp. If the error was logged during thecurrent boot attempt, record it andreport it to your service person. If no recent error is logged in the errorlog, continue to the next step below.2. If you are attempting to load the OnlineDiagnostics, try loading the StandaloneDiagnostics. Otherwise, record error codeM0SCSI01 and report to the service organ-ization.The system appears to be stopped, the diskactivity light is on continuously, and a beep washeard from the system unit.Record error code M0MEM001 and report theproblem to the service organization.The system stops and the message "STARTINGSOFTWARE PLEASE WAIT ..." is displayed.Report error code M0BT0000.The message "The system will now continue theboot process" is displayed continuously on thesystem unit's console.Report error code M0SCSI01.Chapter 9. Hardware Problem Determination 9-13