IBM System x3200 Installation Manual

Also see for System x3200 4362: Problem determination and service guide User guide

Contents

CD or DVD drive problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe CD or DVD drive is notrecognized. 1. Make sure that:v The IDE channel to which the CD or DVD drive is attached (primary orsecondary) is enabled in the Configuration/Setup Utility program.v All cables and jumpers are installed correctly.v The correct device driver is installed for the CD or DVD drive.2. Run the CD or DVD drive diagnostic programs.3. Reseat the CD or DVD drive cable.4. Replace the following components one at a time, in the order shown, restartingthe server each time:a. CD or DVD drive cableb. CD or DVD drivec. (Trained service technician only) System boardA CD or DVD is not workingcorrectly. 1. Clean the CD or DVD.2. Run the CD or DVD drive diagnostic programs.3. Reseat the CD or DVD drive cable.4. Replace the following components one at a time, in the order shown, restartingthe server each time:a. CD or DVD drive cableb. CD or DVD driveThe CD or DVD drive tray is notworking. 1. Make sure that the server is turned on.2. Insert the end of a straightened paper clip into the manual tray-releaseopening.3. Reseat the CD or DVD drive cable.4. Replace the following components one at a time, in the order shown, restartingthe server each time:a. CD or DVD drive cableb. CD or DVD driveChapter 5. Solving problems 61