IBM System x3200 Installation Manual

Also see for System x3200 4362: Problem determination and service guide User guide

Contents

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe server unexpectedly shutsdown, and the LEDs on thefront-panel assembly are not lit.See “Solving undetermined problems” in the Problem Determination and ServiceGuide on the IBM System x Documentation CD.Serial port problemsFor more information about the serial port, see the Problem Determination andService Guide on the IBM System x Documentation CD.v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe number of serial ports thatare identified by the operatingsystem is less than the numberof installed serial ports.1. Make sure that:v Each port is assigned a unique address in the Configuration/Setup Utilityprogram and none of the serial ports is disabled.v The serial-port (COM 2) cable connector is seated correctly.2. Reseat the serial-port (COM 2) connector.3. Replace the serial-port (COM 2).4. (Trained service technician only) System boardA serial device does not work. 1. Make sure that:v The device is compatible with the server.v The serial port is enabled and is assigned a unique address.v The device is connected to the correct connector. (For connector locations,see the User’s Guide on the IBM System x Documentation CD.)2. Reseat the following components:a. Failing serial deviceb. Serial cablec. Remote Supervisor Adapter II SlimLine (if one is present)3. Replace the following components one at a time, in the order shown, restartingthe server each time:a. Failing serial deviceb. Serial cablec. Remote Supervisor Adapter II SlimLine (if one is present)d. (Trained service technician only) System board70 System x3200 Type 4362 and 4363: Installation Guide