IBM System x3200 Installation Manual

Also see for System x3200 4362: Problem determination and service guide User guide

Contents

Diskette drive problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe diskette drive activity LEDstays lit, or the server bypassesthe diskette drive.v If there is a diskette in the drive, make sure that:– The diskette drive cables are correctly and securely connected.– The diskette drive is enabled in the Configuration/Setup Utility program.– The diskette is good and not damaged. (Try another diskette if you haveone.)– The diskette is inserted correctly in the drive.– The diskette contains the necessary files to start the server.– Your software program is working properly.v To prevent diskette drive read/write errors, make sure that the distance betweenmonitors and diskette drives is at least 76 mm (3 in.).If the problem remains, replace the diskette drive (see the Problem Determinationand Service Guide on the IBM System x Documentation CD).General problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionA cover lock is broken, an LEDis not working, or a similarproblem has occurred.If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by atrained service technician.Hard disk drive problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionNot all drives are recognized bythe hard disk drive diagnostictest (the Fixed Disk Test or theSCSI Attached Disk test).Remove the drive indicated on the diagnostic tests; then, run the hard disk drivediagnostic test again. If the remaining drives are recognized, replace the drive thatyou removed with a new one.62 System x3200 Type 4362 and 4363: Installation Guide