Table 19. DSA messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trainedtechnician.v Go to the IBM support web site at http://www.ibm.com/supportportal/ to check for technical information,hints, tips, and new device drivers or to submit a request for information.Messagenumber Component Test State Description Action405-907-xxx EthernetDeviceTest LEDs Failed 1. Make sure that the component firmwareis at the latest level. The installedfirmware level is shown in the DSA eventlog in the Firmware/VPD section for thiscomponent. For more information, see“Updating the firmware” on page 111.2. Run the test again.3. Replace the component that is causing theerror. If the error is caused by an adapter,replace the adapter. Check the PCIInformation and Network Settingsinformation in the DSA event log todetermine the physical location of thefailing component.4. If the failure remains, go to the IBM Website for more troubleshooting informationat http://www.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=SERV-CALL.Troubleshooting by symptomUse the troubleshooting tables to find solutions to problems that have identifiablesymptoms.If you cannot find a solution to the problem in these tables, see “DSA messages”on page 228 for information about testing the server and “Running the DSAPreboot diagnostic programs” on page 153 for additional information aboutrunning DSA Preboot program that is stored in integrated USB memory on theserver. For additional information to help you solve problems, see “Start here” onpage 139.If you have just added new software or a new optional device and the server isnot working, complete the following steps before you use the troubleshootingtables:1. Check the system-error LED on the operator information panel; if it is lit, checkthe light path diagnostics LEDs (see Light path diagnostics).2. Remove the software or device that you just added.3. Run IBM Dynamic System Analysis (DSA) to determine whether the server isrunning correctly (for information about using DSA, see “DSA messages” onpage 228.4. Reinstall the new software or new device.276 System x3300 M4 Type 7382: Installation and Service Guide
