IBM System x3350 Type 4192 Problem Determination And Service Manual

Also see for System x3350 Type 4193: User guide Installation guide

Contents

Table 8. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.v See Chapter 3, “Parts listing, System x3350 Type 4192 and 4193 server,” on page 45 to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trainedservice technician.Messagenumber Component Test State Description Action215-801-xxx Optical drive Self-Test Aborted Unable tocommunicatewith the devicedriver.1. Make sure that the DSA code is at thelatest level. For the latest level of DSAcode, go to http://www.ibm.com/support/docview.wss?uid=psg1SERV-DSA.2. Run the test again.3. Check the drive cabling for loose orbroken connections at both ends ordamage to the cable. Replace the cableif it is damaged.4. Run the test again.5. For additional troubleshootinginformation, see the “TroubleshootingCD and DVD drive issues” site athttp://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559.6. Run the test again.7. Make sure that the system firmware isat the latest level. The installedfirmware level is shown in the DSAevent log in the Firmware/VPD sectionfor this component. For the latest levelof firmware, go to http://www.ibm.com/support/docview.wss?uid=psg1MIGR-4JTS2T and select your systemto display a matrix of availablefirmware.8. Run the test again.9. If the problem remains, collect the datafrom the DSA event log and send it toIBM Service. For information aboutcontacting and sending data to IBMService, see http://www.ibm.com/support/docview.wss?uid=psg1SERV-CALL.204 IBM System x3350 Type 4192 and 4193: Problem Determination and Service Guide