IBM System x3350 Type 4192 Problem Determination And Service Manual

Also see for System x3350 Type 4193: User guide Installation guide

Contents

Table 8. DSA diagnostic messages (continued)v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.v See Chapter 3, “Parts listing, System x3350 Type 4192 and 4193 server,” on page 45 to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trainedservice technician.Messagenumber Component Test State Description Action215-904-xxx Optical drive Self-Test Failed A read erroroccurred. 1. Insert a new CD or DVD into the driveand wait for 15 seconds for the mediato be recognized.2. Run the test again.3. Check the drive cabling for loose orbroken connections at both ends ordamage to the cable. Replace the cableif it is damaged.4. Run the test again.5. For additional troubleshootinginformation, see the “TroubleshootingCD and DVD drive issues” site athttp://www.ibm.com/support/docview.wss?uid=psg1MIGR-41559.6. Run the test again.7. Replace the optical drive.8. Run the test again.9. If the problem remains, collect the datafrom the DSA event log and send it toIBM Service. For information aboutcontacting and sending data to IBMService, see http://www.ibm.com/support/docview.wss?uid=psg1SERV-CALL.217-000-000 Hard Drive Drive Self Test Pass The test passed. N/A217-800-000 Hard Drive Drive Self Test Abort The test wascanceled.N/A217-900-000 Hard Drive Drive Self Test Failed The hard driveself-test detecteda failure.1. Check cable connections.2. Rerun the test.3. Verify the firmware is at the latest level.Rerun the test. If the problem remains,contact your IBM technical-supportrepresentative.208 IBM System x3350 Type 4192 and 4193: Problem Determination and Service Guide