IBM Electronic Service AgentIBM Electronic Service Agent monitors, tracks, and captures system hardwareerrors and hardware and software inventory information, and reports serviceableproblems directly to IBM Support.You can also choose to collect data manually. It uses minimal system resources,and can be downloaded from the IBM website. For more information and todownload IBM Electronic Service Agent, go to http://www-01.ibm.com/support/esa/.Error messagesThis section provides the list of error codes and messages for UEFI/POST, IMM2,and DSA that are generated when a problem is detected.See Appendix B, “UEFI/POST diagnostic codes,” on page 817, Appendix A,“Integrated management module II (IMM2) error messages,” on page 305, andAppendix C, “DSA diagnostic test results,” on page 837 for more information.Troubleshooting by symptomUse the troubleshooting tables to find solutions to problems that have identifiablesymptoms.About this taskIf you cannot find a solution to the problem in these tables, see Appendix C, “DSAdiagnostic test results,” on page 837 for information about testing the server and“Running the DSA Preboot diagnostic programs” on page 86 for additionalinformation about running DSA Preboot program. For additional information tohelp you solve problems, see “Start here” on page 71.If you have just added new software or a new optional device and the server isnot working, complete the following steps before you use the troubleshootingtables:Procedure1. Check the system-error LED on the operator information panel; if it is lit, checkthe LCD system information display panel.2. Remove the software or device that you just added.3. Run IBM Dynamic System Analysis (DSA) to determine whether the server isrunning correctly (for information about using DSA, see Appendix C, “DSAdiagnostic test results,” on page 837).4. Reinstall the new software or new device.Results88 System x3650 M5 Type 5462: Installation and Service Guide
